Soft Skills Too - We understand the importance of delivering high quality customer service, and know that technical prowess is not all it takes to please your customers. We have carefully selected and developed our team with this in mind, and consistently deliver fluent, professional customer service.
Strong Infrastructure - Our team is based in a first-class information technology industry premises in India and the Philippines. We have a robust infrastructure including full back-up power, uninterruptible power supply, and redundant ISP connections. Due to our strong infrastructure, we have remained online continuously for over three years now.
14-Day Money Back Guarantee - We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full.
What We Don't Cover - The 24/7 Online Support plan does not cover the following types of tasks:
- Basic system administration (however this is available through our 24/7 Web Host Technical Support plan)
- Advanced system administration (however this is available through our 24/7 Web Host Technical Support plan)
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